Política de reembolso

There will be NO REFUNDS or Cancellations on coffee and tea orders, if an issue shall arise you will be offered store credit or correction of the issue.

For all other returns, To Start Return Process You Have 14 Days From Date Of Shipment Delivery, You Need To Send Us Full Order Details, Reason For The Return, State Of The Item, Opened Or Not, With Tickets And Labels Or Not. Then We Will Send You A Return Label (DHL Express) To Return The Item To Our Logistical Warehouse, Upon Recieving And Checking The Item , We Will Issue The Refund To You And In Case The Mistake Is From Our Side We Will Cover Shipping Charges, If Not The Return Shipping Will Be Deducted From The Refund Total Amount.

To start a return, you can contact us at info@kofehy.net. If your return is accepted, you will be required to pay for a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@kofehy.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
No cash REFUNDS store credit will be provided if a refund/exchange is approved.